Intelsat General is invested in security consistent with DoD standards for Information Assurance. Recognizing the need for operational security, Intelsat General offers a Secure Operations Center (ISOC) dedicated solely to the unique needs of our government customers. 

To ensure quality of service for mission-critical communications, Intelsat General provides the following:

• Services with the built-in defense-in-depth information security engineering across the full value chain


• Transport services
  
  
  
  • satellite services
  
  
  • teleport and hub services
  
  
  • terrestrial connectivity


• Design, Engineering, Integration: Network design, engineering analysis and integration with appropriate information systems security engineering


• Operations
  
  
  
  • network operations and management
  
  
  • performance and security monitoring
  
  
  • customer service


• Equipment with the required performance and security monitoring
  
  
  
  • remote antenna and applications equipment
  
  
  • installation
  
  
  • operations
  
  
  • maintenance


• Satellite command encryption


• Physically-protected, redundant TT&C sites


• Hot back-up satellite and network operations centers


• Redundant teleport facilities and terrestrial facilities


• Physical security at diverse satellite operations, network operations sites and back-up sites


• Multi-person software verification for satellite operations


• Fully cleared staff; Background checks on staff and ongoing operations security training


• Interference geo-location systems and trained staff


• Full disaster recovery and continuity of operations facilities and readiness exercises of staff


• IT Systems with Enterprise Security Management oversight
  
  
  
  • vulnerability scanning
  
  
  • firewalls
  
  
  • a range of trusted security hardware and software measures / countermeasures employed to mitigate customer network intrusion, denial of service disruptions & cyber-threats


• Primary satellite and terrestrial networks protected against virus insertion through trusted software; primary operations networks connected outside of Intelsat only through protected links


• IT Systems which are largely Mission Assurance Category I compliant with DoD and NIST standards relating to Minimum Security Controls for Information Systems