The Intelsat General Security Operations Center (ISOC) provides round-the-clock coverage for mission-critical support of its commercial, government and military customers. Through the ISOC, our highly-trained satellite network engineers and technicians provide superior expertise to our customers and their end-users.

The ISOC is equipped with state-of-the-art tools and technology to monitor and troubleshoot connectivity with Intelsat’s fleet of 50+ satellites. The center’s engineers work with both customers’ technicians and end users to provide new site activations, trouble notification, data recording and configuration-change management. The staff responds instantly to incoming trouble reports and advises customers of critical events by phone and e-mail.

In addition to numerous other benefits, our ISOC provides:

• 24x7 network monitoring
• 24x7 carrier activation and monitoring
• 24x7 call management
• Interference geo-location systems and trained staff
• Disaster backup in Bethesda, MD

The ISOC is a fully operational facility under CAGE Code 4SBW2, promoting the highest levels of security.

• All-U.S. citizen employee base
• Isolated within Atlanta, GA, teleport
• Secure telephone lines
• Secure telecommunications equipment
• Secure document protection and access control meeting DoD specs
• Systems and procedures established to ensure customer anonymity

The ISOC also employs former government and military personnel, leveraging their unique expertise to maintain our Service Level Agreements with telecommunications operators.