Intelsat General officially opened the doors to its Secure Operations Center, which is a state-of-the-art facility that provides round-the-clock coverage for mission-critical support for IGC’s commercial, government and military customers.
Complete with a 55-foot long video wall, the new ISOC is truly a spectacular facility that has a tiered floor and a stadium-like set up. It will allow our highly trained satellite network engineers and technicians to provide superior expertise to customers and their end-users.
The ISOC provides several unique benefits:
· 24×7 network monitoring
· 24×7 carrier activation and monitoring
· 24×7 call management
· Interference geo-location systems and trained staff
· Disaster backup in Bethesda, MD
Customers include the US Navy, the Centers for Disease Control, and the American Forces Radio and Television Service, among others. ISOC staff continuously monitor satellite links and applications that we provide to these customers and take immediate action when the signals are degraded or interference occurs. The staff handles several hundred trouble calls per month.
The new facility will allow IGC to provide better monitoring and control of critical government and commercial services that it provides to its customers. Previously, operators were limited to small screens and limited ability to project displays of network status. With its 55-foor long video wall, all services provided by the ISOC can be displayed continuously, with plenty of room to grow! In addition the new facility has plenty of workstations to provide a surge capability for operations which require additional technicians on station. It also has plenty of room to add new staff, as our operations grow. We anticipate that the new facility will serve our needs, and our customer’s need, for years to come.
Though don’t take our word for it. Check out these images of the new ISOC from the officially ribbon cutting ceremony on April 27.
The ISOC is equipped with state-of-the-art tools and technology to monitor and troubleshoot connectivity with Intelsat’s fleet of 50+ satellites.
If you are interested in learning more about the new Intelsat General ISOC, be sure to click here.