The Japanese word “kaizen” is well known in many business schools. Kaizen refers to the continuous improvement of processes in manufacturing, engineering and business management. Intelsat’s constant investment in its global terrestrial network, IntelsatONESM, to better serve customers can be seen as an eloquent expression of kaizen.
Due to the angle of the Earth’s axis and growth of Intelsat’s business, some satellites in the Intelsat constellation are best served by teleports in the Asia Pacific region. Previously, these satellites were served by leasing access from third party teleports, with the teleport operator providing local IP or backhaul services. This arrangement addressed the immediate need for upload/download links but the teleports were not fully integrated into the IntelsatONESM network, so customers were not receiving the full range of Intelsat services.
Working with Korea Telecom, their POP (point of presence) in Seoul was recently directly connected to the Intelsat Los Angeles POP via the IntelsatONESM network,enhancing service to our customers in several ways. For example, the multiple mobility beams on IS-19 can now be managed as a single service.
Connecting the Korean PoP to our Los Angeles PoP allows for monitoring and control of Intelsat’s Network Broadband services at the teleport via the same NMS used throughout IntelsatONESMproviding our customers with more reliable service.. Having the Korean teleports directly connected to IntelsatONESM also enables customized Border Gateway Protocol (BGP) routing, a critical tool for load balancing traffic across multiple network paths.
Redundancy of service is another consistent area of focus for Intelsat. After years spent relying on the service level agreements (SLAs) of major terrestrial fiber providers, Intelsat decided that the reliability of IntelsatONESM was too important to be dependent on other companies. So starting in 2006, Intelsat purchased its own routing infrastructure, ensuring more than one route between every POP and teleport in the IntelsatONESM fiber network.
Last year, Intelsat decided even that wasn’t enough. Routes routinely need maintenance, and during maintenance periods only one route was open for traffic, even if on a brief and temporary basis. So Intelsat adopted a triple redundancy policy, taking more and more direct control over the design and management of IntelsatONESM. Triple redundancy now allows Intelsat’s network to provide a high level of availability for managed data customers. In 2011, the actual network availability far exceeded our design target of 99.5% availability. As far as we know, Intelsat is the only FSS provider to provide triple redundancy for their terrestrial network.
Recently we wrote about Intelsat’s relationship with PCCW and how that strengthened IntelsatONESM. Intelsat invests over $25M annually in its terrestrial network – teleports, antennas and additional dark fiber. The goal is to support the biggest satellite constellation in the world with the best terrestrial network for SATCOM applications. In any language you choose, that’s good news for our customers.