Providing the best possible SATCOM services takes a lot more than just a satellite. It requires end-to-end integration capabilities and a world class terrestrial fiber network. Outages are inevitable when maintaining a global communications network but it is critical that issues are resolved quickly.
Intelsat General Corporation (IGC) was able to provide flexibility and redundancy in our network recently when one of our customers, the U.S. Navy, needed them most. In August, the network supporting the Fifth Fleet in the Persian Gulf went down and needed to be restored as soon as possible. IGC was able to make this happen far faster than would have been possible in the past.
IGC, along with our partner SES, has worked diligently to meet the Commercial Broadband Satellite Program (CBSP) contract’s rigorous performance-based standards. Our capability to repair outages with the right satellite at the right time has been proven to the Navy. We believe this is a capability that no one else could provide.
Our team is working towards even greater resiliency for the Navy’s CBSP network by performing an end-to-end vulnerability assessment of the network. The leased fiber infrastructure for CBSP that resides outside of the Intelsat One fiber network is a primary focus.
The IGC CBSP team has implemented a global network consisting of 16 satellites and 7 teleports connected with fiber to the Navy’s PoPs providing C, Ku and X-band services in record time. The transition from the Navy’s existing infrastructure to the new infrastructure was complex, but the IGC team was able to provide seamless cutovers during all of the migrations. The Navy and IGC recently successfully completed the Phase 2 migration to the new technology infrastructure that supports both circuit-based and IP-based communications with the ships.
No network is perfect, but with CBSP we can provide far greater redundancy to the Navy. As Melinda Ratz, Navy Manager for CBSP, recently said:
“CBSP has changed the game. We are now operating under a performance-based contract. In the past, if we had lost connection to the Fifth Fleet assets, we would have put into place an emergency contract. This time, we left it to Intelsat General, who put us on another satellite, connected to another point of presence. We recovered in days rather than the weeks it would have taken otherwise. So we were able to save money, but also recover faster.”